6. Engagement & Culture
You said, we did
The trust-building action loop
Use when
Post-survey follow-through; rebuilding trust after hard periods
- 1
Ask
Short, regular, anonymous within safe group sizes
- 2
Theme
Anonymized synthesis, AI-assisted, human-read
- 3
Commit
Few visible commitments with owners and dates; say what won't change too
- 4
Act
Do them; the only step that matters
- 5
Report
'You said, we did' published every cycle, misses included
“Asking without visibly acting is worse than not asking.”
How to use it
Asking without visibly acting is worse than not asking; it teaches people their voice changes nothing. The under-used move is publishing what will NOT change and why, which reads as honesty rather than refusal. After layoffs or disputes, this loop run reliably for three cycles does more for trust than any campaign.
Card details
- Model type
- Loop
- Origin status
- Synthesis
- Content last reviewed
- 28 July 2026
Origin
SynthesisStandard post-survey action practice; the publish-what-will-not-change move added here.