7. Org Design
RACI
Decision hygiene in one grid
Use when
Seam agreements, project governance, any 'who owns this' friction
Responsible
Does the work; can be several
Accountable
Owns the outcome; exactly one name
Consulted
Input before the decision; two-way
Informed
Told after; one-way, no veto
“Most RACI failures: two A's, or C's who behave like A's.”
How to use it
Strong uses: VP-to-VP seam charters, program governance, anything where two functions co-deliver. Keep grids to the 10-15 decisions that cause friction; a 90-row RACI is a novel nobody reads. Revisit quarterly; drift is normal.
Card details
- Model type
- Grid
- Origin status
- Synthesis
- Content last reviewed
- 28 July 2026
Origin
SynthesisStandard responsibility-assignment practice, in wide use since the 1970s.